Cookie Policy

1. Who We Are

The data controller responsible for cookies placed on this Website is:

2. What Cookies and Similar Technologies Are

A cookie is a small text file that a website places on your device — computer, tablet or mobile — when you visit it. Cookies are widely used to make websites work more efficiently, to remember your preferences and to provide information to the site operator.

In addition to traditional cookies, we may use other browser-based or device-based storage mechanisms. These include:

• Session storage — temporary storage that is cleared automatically when you close your browser tab or window.
• Local storage — persistent storage that remains on your device until you clear it manually or through your browser settings.
• Pixel tags and web beacons — small image files or code snippets embedded in pages or emails that can communicate information about your interaction with our content.
• Scripts and tracking tags — snippets of code that may read or write storage on your device in ways functionally similar to cookies.

Throughout this Policy, we use the term "cookies" as a collective reference to all of the above storage and tracking technologies unless we state otherwise.

3. How We Categorise Cookies

We group the cookies that may be placed on our Website into four categories based on their purpose. The table below summarises each category, its function and whether it requires your consent.

4. Strictly Necessary Cookies

Strictly necessary cookies are placed automatically when you visit the Website because they are required for it to function. They do not collect information that could be used to identify or track you for marketing purposes, and they cannot be switched off through our consent management tool. You may disable them through your own browser settings, but doing so is likely to affect the usability of the Website significantly.

Examples of the functions supported by strictly necessary cookies include:

• Maintaining the continuity of your session as you move between pages.
• Remembering items you have added to a reservation enquiry or booking form.
• Ensuring the secure submission and routing of contact and enquiry forms.
• Distributing traffic across servers to maintain Website stability and speed.
• Storing your cookie consent preferences so we do not ask for them repeatedly.

5. Functional Cookies

Functional cookies allow the Website to remember choices you have made in order to provide enhanced, personalised features. For example, they may remember your preferred currency display, language selection or search filters so that you do not need to re-enter them each time you visit.

These cookies are switched off by default. They will only be placed on your device if you actively choose to accept the Functional category through our cookie consent notice. If you do not accept this category, you can still use the Website, but some personalisation features may not be available.

6. Analytics Cookies

Analytics cookies help us understand how visitors use our Website. The information collected is typically aggregated and statistical in nature — for example, which pages are visited most often, how long visitors remain on particular pages and which paths through the Website are most common. This helps us identify areas for improvement and measure the impact of any changes we make.

Analytics cookies are switched off by default. They will only become active once you have given your consent through our cookie consent notice. Where analytics services process personal data on our behalf, they do so as data processors acting under our documented instructions, subject to appropriate contractual safeguards.

7. Marketing and Advertising Cookies

Marketing and advertising cookies are used to present you with content and promotions that are relevant to your interests — for example, information about special offers at Dorvessian Royal Lodge. They may also be used to track the performance of promotional campaigns and to ensure that the same content is not shown to you repeatedly.

These cookies are switched off by default and will only be placed if you actively accept the Marketing & Advertising category through our consent notice. Please note that if you accept this category, information about your browsing behaviour may be shared with third-party advertising partners for the purposes described. See Section 10 for further information about third-party responsibility.

8. Cookie Duration

Cookies can be characterised by how long they remain on your device:

• Session cookies — exist only for the duration of your browser session. They are deleted automatically when you close your browser. They are typically used for strictly necessary functions such as session management and form security.
• Persistent cookies — remain on your device after you close your browser, for a defined period ranging from a few days to several months or, in some cases, up to two years. They are used for functional, analytics and marketing purposes. You can delete persistent cookies at any time through your browser settings.

The specific retention period for each cookie depends on its purpose and the service that sets it. Where we set cookies ourselves, we apply the principle of data minimisation — retaining data only for as long as is necessary to fulfil the relevant purpose.

9. Your Consent Choices

9.1 The Consent Notice

When you first visit our Website, a cookie consent notice is displayed. The notice explains the categories of cookies we use and allows you to accept all optional categories at once or to manage your preferences on a category-by-category basis. Only strictly necessary cookies are active before you interact with the notice.

9.2 Granular Preferences

You are not required to accept all optional cookie categories. You can choose to accept some categories while declining others. Your choices are respected immediately — any category you decline will not be activated during your visit or any future visit unless you change your preferences.

9.3 Withdrawing Consent

You may withdraw or amend your consent at any time. Withdrawal of consent does not affect the lawfulness of any cookie activity that took place prior to withdrawal, but it will prevent any optional cookies in the declined categories from being set going forward. To update your preferences, please access the cookie preference centre through the link provided in the footer of this Website.

Once you withdraw consent for a particular category, we will take reasonable steps to remove any cookies in that category that are already stored on your device, to the extent technically practicable.

9.4 Consent Records

We retain a record of the consent choices you make — including the date, time and scope of your consent — for as long as necessary to demonstrate compliance with our obligations and to respond to any queries or complaints. This record is itself stored using strictly necessary storage.

10. Third-Party Cookies and Responsibility

Some cookies placed through our Website may originate from third-party services integrated into our pages. These third parties operate independently and set cookies in accordance with their own privacy and cookie policies, over which has no direct control.

Third-party cookies are only activated where they fall within a category you have accepted. If you have declined the Analytics or Marketing & Advertising categories, no cookies from the corresponding third-party services will be loaded.

We encourage you to review the privacy and cookie policies of any third-party provider whose services you interact with through our Website, as their policies will govern how they handle any data collected by their technologies. accepts no responsibility for the practices of third-party operators in respect of data collected independently through their own platforms or services.

11. Managing Cookies Through Your Browser

In addition to the choices available through our consent notice, most browsers give you the ability to control cookies directly. The following actions are typically available through your browser settings:

• View which cookies are stored on your device and delete individual cookies or all cookies.
• Block all cookies from being set, or block cookies from specific websites.
• Configure your browser to alert you each time a cookie is placed, so you can decide whether to accept or decline it.
• Enable private or incognito browsing mode, which generally prevents cookies from being stored beyond your session.

Browser settings and the steps required to manage cookies vary across different browsers and operating systems. For guidance specific to your browser, please refer to the help documentation or support pages provided by your browser developer. Common browsers include Google Chrome, Mozilla Firefox, Safari, Microsoft Edge and Opera, each of which publishes instructions on managing cookies through its official support resources.

Please note that disabling or deleting certain cookies — in particular, strictly necessary cookies — may impair the functionality of our Website or prevent certain features from operating correctly.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" signals to websites. Because there is currently no universally agreed technical standard for interpreting such signals, our Website does not alter its behaviour in response to them. Your consent preferences — as set through our cookie consent notice — remain the most reliable way to control optional cookie activity on this Website.

13. Cookies and the Casino Facility

Dorvessian Royal Lodge operates a casino facility on its premises. Access to the casino is restricted to persons aged 18 years and over. We do not operate an online gambling or gaming platform through this Website. Accordingly, no casino-specific tracking or age-verification cookies are placed through the Website in connection with gambling activity. This Cookie Policy applies solely to the Website at dorvessianroyallodge.com.

14. Personal Data Collected Through Cookies

Some cookies may collect information that constitutes personal data under New Zealand's Privacy Act 2020, including identifiers such as IP addresses or device identifiers, and behavioural data associated with them. Where cookies result in the processing of your personal data, that processing is carried out in accordance with our Privacy Policy, which sets out the legal bases on which we process personal data, your rights as a data subject, and how to exercise those rights.

We do not use cookies to collect special-category personal data, and we do not use cookie data to make solely automated decisions that produce significant effects concerning you.

15. Governing Law

This Cookie Policy is governed by and construed in accordance with the laws of New Zealand. The Privacy Act 2020 is the principal legislation applicable to the collection and use of personal data in New Zealand. The Office of the Privacy Commissioner for New Zealand publishes guidance on data privacy rights and obligations and provides a complaints process for individuals who believe their privacy rights have been affected. Further information is available through the Office of the Privacy Commissioner's publicly accessible resources.

16. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, applicable law, regulatory guidance or our operational practices. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to remain informed about how we use cookies.

If changes to the policy affect optional cookie categories for which you have already given consent, we will, where required, seek your consent afresh before activating those technologies under the revised terms.

17. Contact Us

If you have any questions about this Cookie Policy, wish to exercise any rights in relation to the personal data collected through cookies, or would like further information about how we handle your data, please contact us:

We aim to respond to all privacy-related enquiries within 20 working days of receipt.