Terms of Use

1. Acceptance of These Terms

Your continued use of the Website constitutes your ongoing acceptance of these Terms, including any amendments we publish from time to time. We reserve the right to update or replace these Terms at any time. Where changes are material we will indicate the revised “Last updated” date at the top of this page. It is your responsibility to review this page periodically. Your use of the Website after any amendment takes effect constitutes acceptance of the amended Terms.

If you are accessing the Website on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity.

2. Purpose of the Website

The Website is provided solely to:

• present information about Dorvessian Royal Lodge, including accommodation, facilities, dining, events and on-site casino services located at 45 Frankton Road, Queenstown, New Zealand;
• allow visitors to submit reservation enquiries and requests;
• communicate relevant news, promotions and updates relating to the Lodge; and
• provide access to general visitor information relevant to a stay in Queenstown.

The Website is intended for personal, non-commercial informational purposes. Nothing on the Website constitutes an invitation to enter into a legally binding contract except where expressly stated in the reservation and booking process described in Section 6 below.

3. Permitted Use

3.1 Acceptable Use

You may use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Website. Permitted uses include browsing content, submitting reservation requests and contacting us through the provided channels.

3.2 Prohibited Conduct

You must not:

• use the Website for any unlawful purpose or in violation of any applicable New Zealand law or regulation;
• transmit, post or upload any content that is defamatory, obscene, offensive, threatening, harassing or otherwise objectionable;
• attempt to gain unauthorised access to any part of the Website, our servers or any network connected to the Website;
• use automated tools, bots, scrapers or data-mining software to extract content from the Website without our prior written consent;
• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• circumvent, disable or otherwise interfere with security-related features of the Website;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• use the Website to send unsolicited commercial communications; or
• reproduce, duplicate, copy or sell any part of the Website in breach of these Terms.

We reserve the right to suspend or terminate your access to the Website without notice if we reasonably believe you have breached any provision of this Section.

4. Intellectual Property

4.1 Our Content

All content published on the Website, including but not limited to text, photographs, graphics, illustrations, logos, trade marks, trade names, layout, design, software and compilations (collectively “Our Content”), is owned by or licensed to and is protected by New Zealand and international intellectual property laws.

4.2 Limited Licence to You

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view Our Content for your personal, non-commercial use only. This licence does not include the right to:

• download or copy Our Content (other than incidental page caching by your browser);
• modify, adapt or create derivative works from Our Content;
• redistribute, republish, broadcast or sublicense Our Content to any third party; or
• remove or alter any copyright, trade mark or other proprietary notice.

4.3 Trade Marks

“Dorvessian Royal Lodge” and associated logos are trade marks of . Nothing in these Terms grants any right to use our trade marks without our prior written consent.

4.4 Your Submissions

If you submit reviews, comments, photographs or other user-generated content to us through the Website, you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, adapt, publish and display that content in connection with the promotion and operation of the Lodge. You warrant that you own or have the right to grant this licence and that your submission does not infringe any third-party rights.

5. Rates, Availability and Booking Terms

5.1 Display of Rates

All rates displayed on the Website are quoted in New Zealand dollars (NZD) and are inclusive of the applicable Goods and Services Tax (GST) at the prevailing rate, unless otherwise stated. Rates are subject to availability and may change at any time prior to the confirmation of a reservation.

5.2 Reservation Requests

Submitting a reservation request through the Website does not, in itself, constitute a confirmed booking. A reservation is only confirmed when you receive a written confirmation from us, whether by email or another agreed channel, setting out the agreed dates, room type, rate and any applicable conditions.

5.3 Payment and Deposit

Specific payment, deposit and pre-authorisation requirements are detailed in your reservation confirmation. We reserve the right to require a valid credit or debit card to secure a reservation. Failure to provide requested payment security may result in cancellation of the reservation.

5.4 Cancellation and Amendment

Cancellation and amendment policies vary by rate type and are communicated at the time of booking. You are responsible for reading and understanding the applicable policy before confirming your reservation. Charges may apply for late cancellation or no-show in accordance with the policy applicable to your booking.

5.5 Rate Accuracy

We make every reasonable effort to ensure that rates and availability information on the Website are accurate. However, errors may occasionally occur. If we discover an error in the rate of a reservation you have made, we will inform you as soon as reasonably practicable and give you the option to maintain the booking at the correct rate or cancel without penalty.

5.6 Rate Summary

6. Age Restrictions

6.1 General Website Access

The Website is intended for use by persons who are at least 18 years of age. By using the Website you confirm that you are 18 years of age or older. If you are under 18, you must not use this Website or submit any personal information through it.

6.2 Casino Facilities

Access to the casino facilities at Dorvessian Royal Lodge is strictly restricted to persons who are 18 years of age or older. This minimum age requirement is a legal requirement under New Zealand law. Any person who appears to be under 18 may be requested to provide valid photographic identification before being permitted entry to the casino area. We reserve the right to refuse entry to any person who cannot satisfy this age requirement or who refuses to produce identification when requested.

6.3 Parental and Guardian Responsibility

If you permit a minor to use a device through which this Website is accessed, you accept responsibility for ensuring that the minor does not access age-restricted content or facilities described on the Website.

7. Responsible Gaming

Dorvessian Royal Lodge is committed to promoting responsible participation in casino activities. We recognise that gambling can become harmful for some individuals and we take this responsibility seriously.

7.1 Our Commitment

We maintain internal responsible gaming policies and train our staff to identify and respond to signs of problem gambling. Guests who wish to discuss support options or impose personal limits are encouraged to speak directly with a member of our staff at any time during their visit.

7.2 Self-Exclusion

If you believe that gambling is causing harm to you or someone close to you, you may request self-exclusion from the casino facilities at Dorvessian Royal Lodge. Please contact us using the details set out in Section 13 of these Terms to initiate this process.

7.3 External Support Resources

The following public organisations provide information, guidance and support in relation to problem gambling in New Zealand. We make no representation as to our own licensing status in connection with these bodies; they are listed solely as independent public resources available to anyone who may need them.

• The Department of Internal Affairs (DIA) — the New Zealand government agency responsible for administering gambling legislation and publishing public guidance on the regulatory framework for gambling in New Zealand. The DIA publishes information on its website regarding the Gambling Act 2003 and the rights of gamblers.
• Problem Gambling Foundation of New Zealand — a national organisation providing free confidential support, counselling referrals and community education. Visit www.pgf.nz.
• Gambling Helpline New Zealand — a free, confidential helpline providing support for people affected by gambling harm. The Helpline is accessible 24 hours a day, 7 days a week.

7.4 Responsible Gaming Principles

We encourage all guests who choose to use the casino facilities to:

• set a personal budget before commencing play and adhere to it;
• treat gambling as entertainment and not as a means of generating income;
• take regular breaks and avoid extended continuous play sessions;
• never attempt to recover losses by increasing stakes; and
• seek assistance promptly if gambling ceases to feel enjoyable or begins to affect daily life.

8. External Links and Third-Party Websites

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not constitute our endorsement of, or any affiliation with, those third-party websites or their operators. We have no control over the content, privacy practices or availability of third-party websites and accept no responsibility or liability for them.

When you leave the Website by following a link to a third-party site, you do so at your own risk and subject to that site’s own terms and privacy policy. We recommend that you review the terms and privacy policy of any external site you visit.

Where any third party links to our Website without our prior written consent, we reserve the right to require removal of such links.

9. Website Availability and Accuracy

9.1 Availability

We endeavour to keep the Website accessible at all times; however, we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable due to maintenance, system updates, circumstances beyond our control or for any other reason. We will not be liable to you or any third party for any loss arising from such unavailability.

9.2 Accuracy of Information

While we take reasonable care to ensure that the information published on the Website is accurate and up to date, we do not warrant that all content is complete, current or free from errors. Photographs, descriptions and other representations of facilities, rooms and services are provided for illustrative purposes and may vary from the actual experience. Where any discrepancy exists between the Website and information provided directly by our team, you should treat the information from our team as authoritative.

9.3 Technical Issues

We will not be responsible for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material as a result of your use of the Website or your downloading of any content from it.

10. Limitation of Liability

10.1 Disclaimer of Warranties

The Website and all content on it are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent permitted by applicable New Zealand law.

10.2 Exclusion of Liability

To the fullest extent permitted by law, , its directors, officers, employees and agents shall not be liable to you for:

• any indirect, incidental, special, consequential or punitive loss or damage;
• loss of profits, revenue, data, goodwill or anticipated savings;
• loss arising from your reliance on information contained on the Website; or
• any loss or damage arising from your use of, or inability to use, the Website.

10.3 Consumer Guarantees Act 1993

Nothing in these Terms is intended to exclude, restrict or modify any right or guarantee that cannot lawfully be excluded under the Consumer Guarantees Act 1993 (New Zealand), the Fair Trading Act 1986 or any other applicable New Zealand legislation. Where those statutes apply, our liability is limited to the extent permitted by those statutes.

10.4 Indemnity

You agree to indemnify and hold harmless and its directors, officers, employees and agents from and against any claims, liabilities, damages, losses or expenses (including reasonable legal costs) arising out of or in connection with your breach of these Terms or your use of the Website in a manner not permitted by these Terms.

11. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy, which is published on the Website and incorporated into these Terms by reference. We comply with the Privacy Act 2020 (New Zealand) and, where applicable, other relevant privacy and data protection laws.

By submitting personal information through the Website, including through reservation request forms or contact forms, you consent to our collection and use of that information in accordance with our Privacy Policy. Where we collect special-category personal data, we do so only where there is a lawful basis to do so and with appropriate safeguards in place.

If you have any questions or concerns regarding our handling of your personal information, please contact us at info@dorvessianroyallodge.com.

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand.

12.2 Jurisdiction

You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. For matters arising in the Queenstown region, the parties acknowledge that proceedings may appropriately be commenced in the relevant New Zealand court with jurisdiction over that area.

12.3 Regulatory Framework

The operation of casino facilities in New Zealand is regulated under the Gambling Act 2003. The Department of Internal Affairs administers this legislation and publishes public guidance, complaints information and responsible gambling resources. Guests who wish to access the DIA’s publicly available regulatory information may do so via the official New Zealand government website.

13. Disputes and Contact Details

13.1 Informal Resolution

We encourage you to contact us in the first instance if you have any concern, complaint or query regarding these Terms, the Website or our services. We will endeavour to resolve any dispute informally and promptly.

13.2 Formal Complaints

If informal resolution is not achievable, you may submit a formal written complaint to us. We will acknowledge your complaint within five (5) business days and provide a substantive response within twenty (20) business days. Where a matter is complex and additional time is required, we will notify you of this and provide an estimated timeframe for resolution.

13.3 External Dispute Resolution

If you remain dissatisfied after following our internal complaints process, you may have the right to refer certain matters to an independent dispute resolution scheme or a relevant New Zealand regulatory body, depending on the nature of your complaint. We will provide information about available external routes when responding to your formal complaint.

13.4 Contact Details

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific terms communicated at the time of a reservation, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations and understandings.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14.3 Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. A waiver of any breach shall not be deemed a waiver of any subsequent breach.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity or in connection with any merger, acquisition or sale of all or substantially all of our assets, without your consent.

14.5 Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural events, civil unrest, government action, telecommunications failures or power outages.

14.6 Language

These Terms are written in English. In the event of any inconsistency between an English version and any translated version of these Terms, the English version shall prevail.